Refund policy

Returns and exchanges

We do not offer refunds for a change of mind, including choosing the wrong size. Please check the size guide before ordering. This does not affect your rights under the Australian Consumer Law or any other applicable consumer law.

Your consumer rights

Our products come with consumer guarantees that cannot be excluded. If a product has a major problem, you may choose a refund or replacement. For a minor problem, we will provide an appropriate remedy within a reasonable time. You may also be entitled to compensation for reasonably foreseeable loss or damage. These rights apply to sale items as well as full-price items.

Faulty, damaged or incorrect items

If your order arrives damaged, faulty or incorrect, contact hustlaaco@gmail.com with your order number and a description of the issue. Photos can help us assess the problem. Please keep the item while we arrange the next steps. Original packaging is not required to exercise your consumer guarantee rights.

If we confirm a product problem, we will reimburse reasonable return postage costs. Keep your postage receipt. Please contact us for return instructions before sending an item back.

Size exchanges

Our pieces are released in limited quantities, so a change-of-mind size exchange is not guaranteed. Email hustlaaco@gmail.com and we will review your request based on available stock. If we can offer an exchange, we will confirm the return instructions and any applicable postage before you proceed. This stock limitation does not restrict remedies required by consumer law.

Refund processing

Once a refund is approved, we will notify you and process it to your original payment method within 10 business days, unless we agree on another method. Your bank or payment provider may take additional time to display the refund. If it has not appeared within 15 business days of approval, contact hustlaaco@gmail.com.

Missing deliveries

If your parcel has not arrived within the estimated window or tracking shows a problem, contact hustlaaco@gmail.com with your order number. We will help investigate with the carrier and arrange an appropriate resolution. Your consumer rights are not excluded because an order is in transit.